Webex App | Download the Desktop or Mobile App.Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI) - Cisco
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Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI) - Cisco.Workforce Productivity IT Solutions | Mobility, Collaboration, End-User Computing / VDI
Webex VDI available for download - Chapter: Deploy Webex for VDI
For calls, the media goes directly between users and avoids traversing the data center; for meetings, media goes between the Webex cloud and the user thin clients without another client in the middle. With VDI, instead of a traditional desktop, you have a thin client and a hosted virtual desktop. A thin client is a typically less costly and less powerful device than a desktop computer. Your organization may even use older, less powerful PCs as thin clients.
Your hosted virtual desktop resides in a central server location called a data center. Your hosted virtual desktop includes your.
Using your thin client, you access your hosted virtual desktop over a secure Citrix or VMware connection. Webex App works with VDI. However, sending the additional data that audio and video calls require, through the hosted virtual desktops, causes communications delays.
This limitation is called the "hairpin" effect. However, the full Webex App experience also includes calling and meetings, which require video and audio media processing.
Because of a limitation known as the hairpin effect , calling, meeting, and accompanying video capability are not supported without optimization. The additional bandwidth required for calls and video creates a bottleneck at the data center because the media flows from one user to the data center back to another user.
As a result of this unoptimized media path and the lack of easy access to peripherals such as device speakers, microphone, and camera, the user experience is not ideal. To fix the issue of the hairpin effect, the Webex App VDI plugin extends the Cisco collaboration experience to virtual deployments so that users can use the full messaging, meeting, and calling functionality that the Webex App provides.
To reduce latency and to enhance media quality, the VDI plugin optimizes the media workflows by streaming media directly between users on thin client endpoints and leverages the hardware of the thin client machines to handle media processing.
This media path does not go through the hosted virtual desktops HVDs. The result is a stable and full-featured calling and meeting experience for your VDI users. In this architecture, the Webex App is installed on the HVD in your VDI environment and required VDI plugins are installed on the user's thin client typically a lightweight system, like a repurposed laptop or desktop. With supported versions of Webex App, users can use all of the built-in messaging, meetings, and calling on Webex App functionality on their thin client.
When new platforms are added for a specific release, they are included in the notes under the Release tab for that specific release. You can find the complete list of platforms in the deployment guide, as linked below. Supported hosted virtual desktops. Supported Windows thin clients. Supported Linux thin clients. Supported MacOS thin clients. Hardware acceleration and background noise reduction for Windows and Mac thin client. Virtual backgrounds for Windows and Mac thin clients, provided the devices meet the minimum system requirements the same as the Windows standalone app.
If you're using Webex App VDI in fallback mode or standalone mode, some peripheral devices may not work. Because the device mapping is handled by Citrix or VMware, you must contact them for further troubleshooting.
Fallback mode supports standard calls and call recording. The full feature set isn't supported. Call quality is lower because of the server or network issues that cause the switch to fallback mode. Compatible VDI plugin versions installed on user thin clients. When a release of Webex App is working with an earlier VDI plugin, the solution is running in backward compatibility mode.
In this mode, Webex App VDI also cannot ensure the video quality because some advanced features are still under continuous development and improvement. See the following list of supported features for backward compatibility mode:. Because of this difference in release schedule, the VDI version of the app does not include features that are released for the standalone version in the odd month. When the VDI version is released in the even month, it catches up on any missed features from the previous month.
Due to a mandatory update to our services, you won't be able to sign in using the following versions of Webex App installed on the Windows-based HVD from the following date:. You must uninstall the app manually in the Windows Control Panel and optionally you can clear the cache.
See the following sections for each release for a list of new features specific to VDI and limitations for that specific release. The following features are implemented and verified in VDI environment. The maximum size of animated virtual background files under VDI is 50 MB, which is different from the native Windows size.
The Citrix Workspace App for Linux connection bar overlaps the remote video or share screen. Webex App does not upgrade itself with every monthly release. It automatically upgrades when a new virtual desktop version becomes available every second month. You can configure the plugins to automatically upgrade, by setting a registry key on the virtual desktop. This feature helps you to keep the plugins synchronized with the Webex App version. Call history is now in the roaming profile, which means that a Webex VDI user's call history can be independently preserved across different hosts, or non-persistent sessions.
User is only warned if the plugin is incompatible with the Webex App on the virtual desktop. Previously, a user could see the warning even if the plugin was compatible with the Webex App. New Share button to help users change sharing source. Before the meeting, the user gets a warning about microphone permissions in case they prevented apps from accessing the microphone. During meeting on Windows version of Webex App, users can receive warnings about microphone or speaker errors. Users get a voice prompt to press 1 to join, when getting a call back to connect to meeting audio.
For newly supported features, see the December release information in What's new for Webex App. Automatically Optimize Shared Content Linux thin client is not supported. Scrollbar is not supported even it is visible while sharing contents are zoomed in. For newly supported features, see the October release information in What's New for Webex. For newly supported features, see the August release information in What's New for Webex. From this release onward, the release frequency will change to every two months.
We will also support the latest release and the previous three releases N-3 —see the Version Support section for more information. This release is rebranded for the New Webex Suite. For more information, see the New Webex Suite and Branding announcement.
Blur and virtual backgrounds Windows —Blurring your background makes your surroundings appear out of focus so people can't see what's going on behind you. Or maybe you just want to make it look like you're on a beach soaking up the sun. You can replace your surroundings with one of the preset backgrounds or an image of your own.
Call recording —Your administrator determines how much control you have over recording your calls. Depending on your setup, your incoming and outgoing calls may be recorded automatically or you may be able to decide which calls you want to record.
When a call is being recorded, that recording continues whether you move the call to another device, merge the call with another active call, or make a conference call.
You're presented with a visual indicator letting you know when a call is being recorded. A host pool is a collection of VMs that offer a similar service. Azure indicates when the virtual environment is ready. For specific deployment steps, see the Microsoft documentation on getting started with AVD. This setting applies across your organization, unlike the installation parameters which affect your deployment at the server level. If you're unable to install the VDI plugin for your users, walk them through these steps on their thin client devices.
If you're running a bit or bit environment with VMware, make sure you download and install the VDI client that matches the VMware environment. Webex App needs to be installed on your central HVD environment. Double-click the msi file that you downloaded. To complete the installation, click Finish. Optional If you or users are manually installing the two plugins for full featured meettings, follow the steps in Install Webex Meetings VDI plugin on thin client systems.
You can find the version numbers on the download page. Webex Meetings VDI as a standalone plugin is released every month, but this bundled plugin installer is release bimonthly. Double-click the exe file that you downloaded.
Read the welcome screen, which covers the plugin versions that are included in the installer, and then click Next. For Webex App to function properly for your users, you must use the official thin client plugin from the download site. To confirm, the Health Check shows a connected status for the Virtual Channel. Create an image for the thin clients. On the thin client, install the Webex App VDI plugin; enter your password at the authentication prompt.
After you click Install, the Ubuntu Software Center locates and installs the dependency libraries, and then installs the Webex App Client. Deploy the image to the thin clients. For more information about how to create an image or how to update the thin client, see the Elias documentation available from the Unicon website. Under the registry, enable the vdciscoteams parameter. Because of this third-party integration, you must contact Dell for technical support.
For more information, see the Dell Wyse ThinOS documentation for your supported release; the "Supported packages" section of their release notes mentions the version of the Webex VDI plugin that's supported. See the software download page to get a copy of the OS installation package. Because of this third-party integration, you must contact 10ZiG for technical support.
For more information, see the 10ZiG page for your specific thin client. For Webex App to function properly for your users and be optimized for VDI, you must use the thin client build. For full featured meetings with Webex App , you or your users must either install the bundled VDI plugin or the two separate VDI plugins on a thin client.
You cannot use the bundled VDI plugin package on Linux thin clients. For Linux, you must install the separate VDI plugins. Install only the Webex app in the HVD environment.
No other apps are required. Make sure you follow the Full-featured meetings requirements. Install the Webex app VDI plugin for the supported thin client platform:. For feature limitations for each release, see the release notes.
You must disable auto upgrade for Webex App and use the versions that are available on the download link above. When users either don't use the VDI optimized solution or are in fall back mode, HD video is disabled and Webex App shows a notification that you may see a media quality issue.
We do not recommend that users use VDI in unoptimized or fallback mode. Their camera or headset may not work and they may experience poor media quality. Only the audio device selected on the HVD plays the ringtone. Then, Expressway-E can transmit to the thin client. For fallback mode, the Mode Selection registry key cannot control the media for an auto-answered Unified CM call. In non-optimization mode or fall back mode, Citrix device mapping supports a maximum of 4 devices.
On Citrix for Linux, we only support voicemail playback by using the default device on the thin client. So when you want to play back voicemail using your preferred audio device, you need to open the sound settings on the thin client to set the device that you want to use by default. If you run version or later, you don't have to uninstall and reinstall. If the thin client is on-premises, Unified CM calling may be blocked by some firewall settings.
Webex Calling and Webex App built-in calling are not affected. VMware Horizon client version 8. For compatibility mode: If users have the previous VDI plugin version including only upgrading the Webex app to If vdpService.
On VMware for Linux and Windows, we only support voicemail playback by using the default device on the thin client. For VMware Cloud desktop deployments, you must enable the UDP connections between the internal network and the Expressway-E—port ranges from — Users can start multiple Citrix or VMware sessions, but only one connection instance works and the other instances fall back to non-VDI mode. If you want to use VMware, make sure no Citrix Agent is installed. Skip to content Skip to search Skip to footer.
Bias-Free Language. Bias-Free Language The documentation set for this product strives to use bias-free language. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 3. Updated: June 16, Configure hosted virtual desktop for Webex App To prepare for your users wanting to access the Webex App remotely from thin client devices, set up Webex App on the centralized hosted virtual desktop HVD environment.
Step 2 Join the HVD to the corporate domain. Step 4 If your organization has its own download site that includes your site-specific Webex App , go to that site and download your organization-specific version.
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